Shipping policy

Thanks for shopping with Elegant Furniture Store. We're a furniture and mattress store in Mobile, Alabama. This page covers how we handle online orders, how long delivery takes and what to do if something doesn't go as planned.

Where We Ship

We ship online orders to addresses in the United States. At this time we do not ship outside the US.

Processing Time

Once you place an order, we need 1-2 business days to process it. In that time we check your order, get your items ready and hand them to the carrier. Business days don't include weekends or public holidays. If you order on a weekend or holiday, processing starts on the next business day.

Carriers and Transit Time

We ship with USPS, UPS or FedEx. Which carrier we use depends on the items in your order and where it's going. After your order leaves us, transit usually takes 5-6 business days.

Total Delivery Time

Processing and transit together mean most orders arrive in 6-8 business days in total. This is an estimate, not a fixed promise. We'll always try to get your furniture, mattress or rug to you as soon as we can.

Shipping Costs

Shipping is free on orders from $50. For orders under $50, the shipping cost is shown at checkout before you pay, so you'll know the full amount first. Prices on our site don't include sales tax. Any sales tax that applies is worked out at checkout.

Order Tracking

When your order ships, we'll email you the tracking details from the carrier where they're available. You can use them to follow your package on the USPS, UPS or FedEx website. If you can't find your tracking information or have a question about it, email us at info@elegantfurnitureal.com and we'll look it up.

Possible Delays

Sometimes a delivery takes longer than our usual estimate. This can happen because of bad weather, busy carrier seasons, holidays or other events outside our control. If an order is held up, we'll help where we can, and we'll stay in touch with you and the carrier until it reaches you. Please double-check your shipping address at checkout, because a wrong or incomplete address can also slow a delivery down.

In-Store Pickup and Local Delivery

If you live in or near Mobile, you can also pick up your order at our store at 5441 US-90, Mobile, Alabama 36619. We also offer local delivery. To arrange either one, contact us and we'll go over the details with you.

Damaged or Incorrect Items

If your order arrives damaged, or you get the wrong product, please contact us. We pay the return shipping for damaged and wrong products. Returns are accepted within 30 days for unused items. Approved refunds are issued to your original payment method, usually within 5–10 days. Gift cards can't be returned. You'll find the full details in our Return & Refund Policy.

Questions?

We're happy to help with any question about shipping, pickup or delivery:

  • Email: info@elegantfurnitureal.com
  • Phone: +12512876567
  • Address: 5441 US-90, Mobile, Alabama 36619, United States