At Elegant Furniture Store, we want paying for your new sofa, bedroom set or mattress to be simple and easy to follow. This page explains which payment methods we accept, how and when you're charged, and what to do if a payment doesn't go through.
Accepted Payment Methods
We accept the following payment methods for online orders at elegantfurnitureal.com:
- Visa
- Mastercard
- Shop Pay
These are the only payment methods we accept online. If you have a question about paying for an in-store purchase or an in-store pickup order, please contact us or ask our team at the store.
Currency
All prices on our website are shown in US dollars (USD, $), and every order is charged in US dollars.
Prices do not include sales tax. Any sales tax that applies to your order is calculated and shown at checkout before you confirm your purchase, so you can see your full total first.
When Your Card Is Charged
Your payment is charged when you place your order and the payment is authorized at checkout. Once your payment is confirmed, you'll receive an order confirmation by email.
After payment is confirmed, online orders are processed in 1-2 business days. Delivery within the US takes 6-8 business days in total via USPS, UPS or FedEx, and shipping is free on orders from $50.
Payment Security
Your payment details are protected at every step:
- Our website uses SSL encryption, so the information you enter at checkout is encrypted as it travels between your browser and our store.
- Payments are handled by a PCI-compliant payment processor. Your full card details are processed by that provider and are not stored by Elegant Furniture Store.
- Shop Pay lets you check out using payment details saved securely with Shop Pay, so you don't need to re-enter your card each time.
If a Payment Fails
Sometimes a payment can be declined or fail to go through. If this happens:
- Your order will not be confirmed or processed until a payment has been successfully completed.
- Double-check that your card number, expiration date, security code and billing address are entered correctly and match the details your bank has on file.
- Make sure your card has enough available funds or credit for the order total.
- Try again, or choose another accepted payment method (Visa, Mastercard or Shop Pay).
- If the payment still fails, contact your card issuer or bank, as they can sometimes block a payment for security reasons.
If you're still having trouble, get in touch with us and we'll help where we can.
Refunds
If a return is approved under our Return & Refund Policy, the refund is issued to your original payment method. Approved refunds are generally processed within a 5–10 day timeframe, though the time it takes to appear on your statement can depend on your bank or card provider.
As a reminder, returns are accepted within 30 days for unused items, we pay return shipping for damaged or wrong products, and gift cards cannot be returned. Please see our Return & Refund Policy for full details.
Questions About Payments
If you have any questions about paying for your order, our team is happy to help:
- Email: info@elegantfurnitureal.com
- Phone: +1 (251) 287-6567
- Address: Elegant Furniture Store, 5441 US-90, Mobile, Alabama 36619, United States