Privacy policy
This Privacy Policy explains how Elegant Furniture Store ("we," "us," or "our") collects, uses, stores and shares your personal information when you visit https://elegantfurnitureal.com, place an order online, shop with us at our store in Mobile, Alabama, choose in-store pickup or arrange delivery.
We follow general US privacy practice and state privacy laws such as the California Consumer Privacy Act (CCPA) where they apply. By using our website or placing an order, you agree to the practices described here.
Who We Are
Elegant Furniture Store 5441 US-90 Mobile, Alabama 36619 United States
Email: info@elegantfurnitureal.com Phone: +1 (251) 287-6567
Information We Collect
We collect only the information we need to run our store, fill your orders and help you when you get in touch.
Information you give us
- Contact details: your name, email address, phone number and billing and shipping address.
- Order details: the items you buy, your order history and whether you chose shipping, in-store pickup or delivery.
- Payment details: when you pay by Visa, Mastercard or Shop Pay, your payment is handled by secure payment processors. We do not store your full card number on our systems.
- Messages: anything you send us by email, by phone or through the contact form on our website, such as questions about a sofa, a bedroom set or a return.
- Account details: if you create a customer account, your login details and saved preferences.
Information we collect automatically
When you browse our website, we and our service providers may collect:
- your IP address, browser type and device type
- the pages you view, the products you look at and how you move around the site
- the website or link that brought you to us
- general location (such as city or state) based on your IP address
This information is collected through cookies and similar technologies, which are explained below.
How We Use Your Information
We use your personal information to:
- process, confirm and fill your orders, including shipping, in-store pickup and delivery
- take payment and help prevent fraud
- send order updates, shipping notices and tracking details
- handle returns, exchanges and refunds
- answer your questions and give you customer support
- keep our website secure and working properly
- understand how visitors use our site so we can make it easier to shop
- send you news and offers, but only if you have signed up for them (you can unsubscribe at any time)
- meet our legal, tax and accounting duties
Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit a website. We use them to:
- Make the site work: keep items in your cart, remember your login and complete checkout.
- Remember your preferences: such as items you have viewed.
- Understand site use: see which pages and products are popular so we can improve the shopping experience.
- Marketing: where used, show you relevant ads and measure how well they work.
You can block or delete cookies through your browser settings. If you block cookies that are needed for the site to work, some features, such as your shopping cart and checkout, may not work properly.
How We Share Your Information
We share your information only with the service providers who help us run our business, and only as much as they need to do their job:
- Shop platform and hosting: our online store runs on Shopify, which hosts our website and processes order data for us.
- Payment processors: the providers that handle Visa, Mastercard and Shop Pay payments receive the payment details needed to complete your purchase and help prevent fraud.
- Shipping carriers: USPS, UPS and FedEx receive your name, shipping address and, where needed, your phone number so they can deliver your order.
- Analytics providers: tools that help us understand how visitors use our website. They receive information such as pages viewed and device type.
- Email and marketing tools: if you sign up for news and offers, the service we use to send those emails.
We may also share information when the law requires it, to protect our rights or our customers, or as part of a sale or transfer of our business.
We do not sell your personal information.
How We Store and Protect Your Information
Your information is stored on secure systems run by our shop platform and service providers. We use reasonable technical and organizational measures to protect your data, such as encrypted connections at checkout and limited access to customer records.
No method of sending or storing data online is completely secure, so we cannot promise absolute security. We keep working to protect your information and will act quickly if a problem comes up.
How Long We Keep Your Information
We keep your personal information for as long as we need it for the purposes described in this policy, such as filling your order, handling returns and providing support, and for as long as we must to meet legal, tax and accounting requirements. When we no longer need it, we delete it or make it anonymous.
Your Privacy Rights
Depending on where you live, and under state laws such as the CCPA where they apply, you may have the right to:
- Know and access the personal information we hold about you
- Correct information that is wrong or out of date
- Delete your personal information, subject to certain legal exceptions
- Opt out of marketing emails at any time by using the unsubscribe link in any email
- Opt out of the sale or sharing of personal information for targeted advertising, where that right applies
- Not be treated differently for using any of these rights
To make a request, email us at info@elegantfurnitureal.com or call +1 (251) 287-6567. We may need to confirm your identity before we act on your request. You can also ask someone you have authorized to make a request for you.
Children's Privacy
Our website is meant for adults shopping for their homes. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Links to Other Websites
Our website may link to other websites, such as carrier tracking pages. We are not responsible for how those sites handle your information, so please check their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the updated version on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, we're happy to help:
Elegant Furniture Store 5441 US-90 Mobile, Alabama 36619 United States
Email: info@elegantfurnitureal.com Phone: +1 (251) 287-6567